Terms and Conditions

These SFL Worldwide LLC Terms and Conditions, contained in the SFL Worldwide LLC Terms & Conditions, supersede all previous terms and conditions, amendments, supplements, and other prior statements concerning the rates and conditions of SFL Worldwide LLC service to which these terms and conditions apply.

The SFL Worldwide LLC Terms & Conditions consists of the Our Services information at SFL Worldwide.com (U.S. and U.S. export); U.S., U.S. export, U.S. import and U.S. retail rates; these SFL Worldwide LLC Terms and Conditions; and the SFL Worldwide LLC Ground Tariff. The information in the Our Services section of the SFL Worldwide LLC Terms & Conditions is not part of the contract of carriage. SFL Worldwide LLC reserves the right to unilaterally modify, amend, change or supplement the SFL Worldwide LLC Terms & Conditions, including, but not limited to, the rates, services, features of service, and these terms and conditions, without notice. Only an officer in the Legal Department of SFL Worldwide LLC or successor positions may authorize a supplement to, or modification, change or amendment of, the SFL Worldwide LLC Terms & Conditions. No other agent or employee of SFL Worldwide LLC, its affiliates or subsidiaries, nor any other person or party, is authorized to do so. This restriction in modification does not apply to a modification applicable to a single customer and included in a SFL Worldwide LLC Sales or SFL Worldwide LLC Customer agreement. To the extent a conflict exists between a SFL Worldwide LLC Sales or SFL Worldwide LLC Customer agreement and these SFL Worldwide LLC Terms and Conditions, the SFL Worldwide LLC Sales or SFL Worldwide LLC Customer agreement controls.

Any failure to enforce or apply a term, condition, or provision of the SFL Worldwide LLC Terms & Conditions shall not constitute a waiver of that term, condition or provision or otherwise impair our right to enforce or apply such a term, condition or provision in the future.
International Shipments (U.S. Edition)

If there is a conflict between these terms and conditions and the terms and conditions on any SFL Worldwide LLC air waybill, shipping label or other transit documentation, the terms and conditions in the SFL Worldwide LLC Terms & Conditions, as amended, modified, changed or supplemented, will control to the extent they are not in conflict with the rules relating to liability for international carriage established by the Warsaw Convention, as amended, or Montreal Convention, other applicable treaties or any applicable tariff. Rates and service quotations by our employees and agents are based upon information you provide, but final rates and service may vary based upon the shipment actually tendered and the application of these terms and conditions. Rates quoted will vary depending on whether (1) the shipper is a SFL Worldwide LLC account holder and (2) the shipper has discounts applied to his or her account.

  • Shippers will be quoted SFL Worldwide LLC Standard List Rates if they have a valid SFL Worldwide LLC account, do not have discounts applied to their account and if they charge their shipping to their account.
  • Shippers will be quoted Account-Specific Rates if they have a valid SFL Worldwide LLC account, have discounts applied to their account and if they charge their shipping to their account.

Any conflict or inconsistency between the SFL Worldwide LLC Terms & Conditions and other written or oral statements concerning the rates, features of service, and terms and conditions applicable to SFL Worldwide LLC international services from the U.S. to international locations and many terms regarding importation and inbound clearance of shipments into the U.S. will be controlled by the SFL Worldwide LLC Terms & Conditions, as modified, amended or supplemented.

For the most current information regarding areas served and delivery commitments, contact Customer Service at 1.877.741.3134

  1. What Shipment means: A shipment means all documents and or parcels that travel under one airway bill, not just any single document or envelope included in a shipment. The sender certifies that the shipment details are complete and accurate, and that shipment is properly marked, addressed and packed to ensure safe transportation, with ordinary care in handling. Customer agrees that all shipments will be transported via air courier and or cargo mode and may experience mode changes during transit by carrier without any prior notice. Shipment is within the carrier’s jurisdiction up until carrier delivers to final destination address.
  2. ALL shipments are tendered to SFL Worldwide LLC via our online schedule shipment system by which SFL Worldwide tracks and monitors each shipment. It is responsibility of the customer to make informed and educated decisions related to shipment. SFL Worldwide LLC will not be held responsible for customers filing complaint(s) against mis-quotations, mis-communications, incorrect information received by customer.
  3. Shipment charges will be based on dimensional or actual weights, whichever is higher. Dimensional-weight pricing is applicable on a per-shipment basis to all shipments in customer packaging. SFL Worldwide LLC packaging may also be subject to dimensional-weight pricing. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed. Customers who fail to apply the dimensional-weight calculation to a package may be assessed dimensional-weight charges by SFL Worldwide LLC.
  4. ALL Shipments will be tendered to SFL Worldwide, LLC in a box/carton made of cardboard or any form of valid container that can be sealed tightly to avoid damage or leakage. Plastic bags, paper bags, torn suitcases are not acceptable forms of container used for shipping.
  5. Shipments sent via FedEx or DHL carriers will be brokered by them at the destination country. SFL Worldwide is not responsible for any fees, duties, storage & handling at destination country.
  6. SFL Worldwide, LLC is not responsible for notifying sender of any additional documentation required at time of shipment other than the shipping label and an invoice as per standard requirement for shipping.
  7. The shipping carrier (FedEx, DHL) are responsible for notifying customers on rules and regulations to be followed at destination country upon shipment arrival at destination country required for any clearance procedures.
  8. Shipments tendered to SFL Worldwide LLC going to destination country, India, via SFL Worldwide LLC carrier will be brokered for clearance by agents affiliated with SFL Worldwide LLC. Sender or Recipient is ultimately responsible for any duties and taxes levied for shipment in India.
  9. SFL Worldwide LLC is not responsible for any delays caused in transporting shipment(s) locally within destination country.
  10. SFL Worldwide LLC will not accept shipments considered prohibited and or hazardous as per United States Department of Transportation (USDOT), International Air Transport Association (IATA), United States Transportation Security Administration (TSA) or the International Civil Aviation Organization (ICAO).
  11. Documentation:
    • a) Proper & complete documentation by the parties is compulsorily required along with accurate details of the SHIPPER /RECEIVER’s name addresses telephone numbers email ids and forms, permits, way bills invoices, STN(Stock Transfer Note) etc. as per the statutory requirements.
    • b) SFL Worldwide shall not be made responsible/ liable in case of any deficiency in the documents/statutory requirements and no claim of grievance of nay nature shall be entertained if the same is arising out of the reasons mentioned herein above.
    • c) Parties hereby undertake to make good the loss to SFL Worldwide in case their shipment (s) cause damage to other shipments loaded in the Vehicle due to inherent nature and which is wrongly declared by the parties OR in case of seizure by any Government authority due to improper and incomplete documentation as a result other shipment(s) also get delayed resulting in a loss to SFL Worldwide.
  12. Transit Time: Please be advised that transit time varies based on the carrier. Delivery times vary by carrier and are not always guaranteed 100% of the time. The transit times are given assuming there aren’t any delays that are unforeseen unless otherwise stated. SFL Worldwide, LLC will not held liable for any delays caused during transit of shipment which can affect final delivery of shipment at destination country.
  13. LIEN: SFL Worldwide shall have a right to general lien over all the shipment of parties towards any dues payable to SFL Worldwide.
  14. Liabilities Not Assumed: SFL WORLDWIDE LLC WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE DECLARED VALUE OR US$100 OR THE AMOUNT SET BY THE MONTREAL OR WARSAW CONVENTIONS (AS AMENDED), WHICHEVER IS GREATER, FOR CARRIAGE OF A SHIPMENT ARISING FROM TRANSPORTATION SUBJECT TO THE TERMS AND CONDITIONS CONTAINED IN THE SFL WORLDWIDE LLC TERMS & CONDITIONS, WHETHER OR NOT SFL WORLDWIDE LLC KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED.
    In no event shall SFL Worldwide LLC, including, without limitation, agents, contractors, employees and affiliates, be liable for any special, incidental or consequential damages, including, without limitation, loss of profits or income, whether or not SFL Worldwide LLC had knowledge that such damages might be incurred.
    If we inadvertently accept a shipment with a destination city or cities that we do not serve in a country to which SFL Worldwide LLC international services are provided, we may attempt to complete the delivery. However, we will not be liable and we will not provide any proof of delivery. The delivery commitment listed for such country will not apply, and the applicable rate will be the highest for that country plus the maximum extended service area surcharge. In these cases, the money-back guarantee applies only to the portion of the transportation provided directly by us.
    We will not be liable or responsible for loss, damage or delay caused by events we cannot control.
    We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, mis-delivery, non-delivery, misinformation or any failure to provide information, except such as may result from our sole negligence. We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, non-delivery, misinformation or failure to provide information caused by or resulting in whole or in part from:
    • a) The act, default or omission of any person or entity, other than SFL Worldwide LLC, including those of any local, state or federal government agencies.
    • b) The nature of the shipment, including any defect, characteristic or inherent vice of the shipment.
    • c) Your violation of any of the terms and conditions contained in the SFL Worldwide LLC Terms and Conditions, as amended or supplemented, or on an air waybill, standard conditions of carriage, tariff or other terms and conditions applicable to your shipment, including, but not limited to, the improper or insufficient packing, securing, marking and addressing of shipments, or use of an account number not in good credit standing, or failure to give notices in the manner and time prescribed.
    • d) Perils of the air, public enemies, criminal acts of any person(s) or entities including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, local, national or international weather conditions (as determined solely by us), local, national or international disruptions in air or ground transportation networks (as determined solely by us), strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), labor disruptions or shortages caused by pandemic conditions or other public health event or circumstances, natural disasters (earthquakes, floods and hurricanes are examples of natural disasters), conditions that present a danger to our personnel, and disruption or failure of communication and information systems (including, but not limited to, our systems).
    • e) Our compliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the shipper or recipient.
    • f) Damage or loss of articles packaged and sealed by the sender or by person(s) acting at the sender's direction, provided the seal is unbroken at the time of delivery, the package retains its basic integrity, and the recipient accepts the shipment without noting the damage on the delivery record.
    • g) Our inability or failure to complete a delivery, or a delay to any delivery, due to acts or omissions of customs or other regulatory agencies.
    • h) Delays in delivery caused by adherence to SFL Worldwide LLC policies regarding the payment of duties and taxes or other charges.
    • i) Our inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.
    • j) Erasure of data from or the loss or irretrievability of data stored on magnetic tapes, files or other storage media, or erasure or damage of photographic images or soundtracks from exposed film.
    • k) The loss of any personal or financial information including, but not limited to, social security numbers, dates of birth, driver's license numbers, credit card numbers and financial account information.
    • l) Our failure to honor package-orientation graphics (e.g., 'up' arrows, 'this end up' markings), 'fragile' labels or other special directions concerning packages.
    • m) Your failure to ship goods in packaging approved by us prior to shipment where such prior approval is recommended or required.
    • n) The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes, light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for specimens and glass containers such as those used in laboratory test environments.
    • o) Our failure to notify you of any delay, loss or damage in connection with your shipment or any inaccuracy in such notice.
    • p) Shipments released without obtaining a signature if a signature release is on file.
    • q) Our failure or inability to attempt to contact the sender or recipient concerning an incomplete or inaccurate address; incorrect, incomplete, inaccurate or missing documentation; payment of duties and taxes necessary to release a shipment; or an incomplete or incorrect customs broker's address.
    • r) The failure to properly designate a delivery address as a Residential Delivery or Commercial Delivery, including delivery addresses that were processed through any address verification function or program.
    • s) Any package where SFL Worldwide LLC records do not reflect that the package was tendered to SFL Worldwide LLC by the shipper.
    • t) The shipper's failure to delete all shipments entered into a SFL Worldwide LLC self-invoicing system, Internet shipping device or any other electronic shipping method used to ship a package, when the shipment is not tendered to SFL Worldwide LLC. If you fail to do so and seek a refund, credit or invoice adjustment, you must comply with the notice provisions in Invoice Adjustments/Overcharges in the Billing section. SFL Worldwide LLC is not liable for any refund, credit or adjustment unless you comply with those notice provisions.
    • u) Your use of an incomplete, inaccurate, or invalid SFL Worldwide LLC account number or your failure to provide a valid SFL Worldwide LLC account number in good credit standing in the billing instructions on shipping documentation.
    • v) Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items when not enclosed in outer packaging, or other general shipping containers caused by adhesive labels, soiling or marking incidental to transportation.
    • w) The shipment of perishables or commodities that could be damaged by exposure to heat or cold, including, but not limited to, the shipment of any alcoholic beverages, plants and plant materials, tobacco products, ostrich or emu eggs, or live aquaculture.
    • x) The shipper's failure to provide accurate delivery address information.
    • y) Damage to computers, or any components thereof, or any electronic equipment when shipped in any packaging other than:
    •     a. The manufacturer's original packaging, which is undamaged and has retained a good, rigid condition.
    •     b. Packaging that is in accordance with the SFL Worldwide LLC packaging guidelines available online at SFL Worldwide LLC.com/packaging.
    •     c. SFL Worldwide LLC laptop packaging, for shipments of laptop computers.
    •     d. SFL Worldwide LLC small electronic device packaging, for shipments of cell phones, handheld computers, MP3 players and similar items.
    • z) Any shipment containing a prohibited item. (See the Prohibited Items section.)
    •     a. Our provision of packaging, advice, assistance or guidance on the appropriate packaging of shipments does not constitute acceptance of liability by SFL Worldwide LLC unless such advice, assistance or guidance has been approved in writing by SFL Worldwide LLC Packaging Design and Development and the writing expressly accepts liability in the event of a damaged shipment.
    •     b. Failing to meet our delivery commitment for any shipments with an incomplete or incorrect address. (See the Undeliverable Shipments section.)
    •     c. Damages indicated by any shockwatch, tiltmeter or temperature instruments.
    •     d. Loss or damage to alcohol shipments unless an approved packaging type is used or SFL Worldwide LLC Packaging Design and Development has preapproved your packaging prior to shipment. See the Alcoholic Beverages section for further information.
    •     e. Dangerous goods shipments that the shipper did not properly declare, including proper documentation, markings, labels and packaging. SFL Worldwide LLC will not pay a claim on undeclared or hidden dangerous goods and the SFL Worldwide LLC Money-Back Guarantee does not apply.
    •     f. SFL Worldwide LLC will not be liable for the failure to provide any services or service options where our records do not reflect that the services or service options were selected by the shipper.
  15. Responsibility of Payments: Sender is responsible for all transportation charges and will be billed using a valid credit card via our online billing system. Unless otherwise notified the recipient will be responsible for all charges associated with clearance such as duties and taxes at destination country. SFL Worldwide is not responsible for any fees associated with storage/handling, duties &taxes, customs assessment, governmental penalties and fines, taxes, and legal costs, related to the shipment. Customer (Sender or Recipient) will be responsible for any costs incurred in returning shipment to origin and or storing the shipment at our warehouse at destination country.
    • a. All charges will be made with a valid credit card (Visa, Master, Discover).
    • b. Shipment charges will be processed once shipment is tendered to SFL Worldwide, LLC and 7 business days after shipment is delivered at destination country.
    • c. Second transaction charge to customer is based on weights and dimension differences at time of invoice by carrier (FedEx, DHL)
    • d. All customers will have access to shipment invoices via the online account on SFL Worldwide LLC’s website www.sflworldwide.com
    • e. All declined, rejected and invalid credit cards will incur a $5 processing fee.
    • f. If payment is not paid in full within 7 business days of service then accounts will be forwarded to a third party collection agency and or legal action will be pursued with costs associated with legal fees and attorney fees incurred by customer.
    • g. There will be $5 for AWB and Delivery Charges per shipment on all shipments.
  16. Claims:
    • We must receive notice of a claim due to damage (visible or concealed), delay (including spoilage claims) or shortage within 21 calendar days after delivery of the shipment. We must receive notice of all other claims, including, but not limited to, claims for nondelivery or misdelivery, within 30 days after the package was tendered to SFL Worldwide LLC for shipment.
    • Notice of claims for which you are seeking more than US$100 must be in writing. All claims must be made within the time limits set forth above.
    • Your notice of claim must include complete shipper and recipient information, as well as the SFL Worldwide LLC tracking number, date of shipment, number of pieces, and shipment weight. Failure to provide us with notice in the manner and within the time limits set forth in paragraphs (A) through (B) will result in denial of your claim, and we will have no liability or obligation to pay your claim. The filing of a lawsuit does not constitute compliance with these notice provisions.
    • Written documentation supporting the amount of your claim must be delivered to us within 30 days after the package was tendered to SFL Worldwide LLC for shipment. Such documentation may include original purchase invoices, estimates or invoices for repair, expense statements, appraisals, final confirmation screen if online order with proof of purchase, or other records. These documents must be verifiable to our satisfaction.
    • We are not obligated to act on any claim until all transportation charges have been paid. The claim amount may not be deducted from these charges or from any outstanding balance owed to us.
    • SFL Worldwide LLC reserves the right to inspect a damaged shipment on the recipient's premises as well as the right to retrieve the damaged package for inspection at a SFL Worldwide LLC facility. The terms and conditions applicable to the original shipment (including any declared value) will govern the disposition of all claims in connection with the shipment, including any claim relative to the retrieval, inspection or return of the package. All of the original shipping cartons, packing and contents must be made available for our inspection and retained until the claim is concluded.
    • Except in the case of concealed damage, receipt of the shipment by the recipient without written notice of damage on the air waybill is prima facie evidence that the shipment was delivered in good condition.
    • We do not accept claims from customers whose packages were sent through a package consolidator.
    • Only one claim can be filed in connection with a shipment. Acceptance of payment of a claim shall extinguish any right to recover in connection with that shipment.
    • When we resolve a claim by paying full value for a shipment, we reserve the right to pick up the package for salvage, and all rights, title to, and interest in the package shall vest with us.
    • All claims must be filed online at www.SFLWorldwide.com
    • The normal claim processing times varies case by case basis. Customer(s) will be contacted once claim has been approved or rejected. If approved, a check will be sent to customer via mail/courier.
  17. Right to inspect: We reserve the right to inspect your shipment to ensure proper packing and check for any prohibited items. Any item that violates the prohibited items list will be removed and returned to sender at time of inspection. Customer will be responsible for charges that might be incurred in returning item. Your shipment may also be inspected upon arrival at destination country and by Customs officials.
  18. Customs Clearance: All shipments that cross international borders must be cleared through customs and you may also be required to provide additional information to obtain clearance from other regulatory agencies in the destination country prior to delivery to the recipient.
    • A. Except as provided under the SFL Worldwide LLC and or affiliate agents will submit shipments to customs and other regulatory agencies for clearance. Duties and taxes or fees that may be assessed by any regulatory agency may be advanced on behalf of the sender and recipient provided appropriate credit arrangements have been made in advance. SFL Worldwide LLC and or affiliate agents may charge an ancillary clearance service fee, where applicable, on international shipments for clearance processing, for services requested by the shipper, recipient or importer of record, or to recover the costs passed to SFL Worldwide LLC by the regulatory agency for regulatory filing. The types and amounts of fees vary by country.
    • B. In some instances, at our option, we accept instructions from recipients to use a designated customs broker other than SFL Worldwide LLC (or the broker selected by carrier or affiliate agents) or the broker designated by the shipper. In any event, SFL Worldwide LLC(or the broker selected by carrier and or affiliate agents) reserves the right to clear the shipment if the broker cannot be determined or will not perform clearance or if complete broker information is not provided (including name, address, phone number and postal code).
    • C. When shipments are held by customs or other agencies due to incorrect or missing documentation, we may attempt first to notify the recipient. If local law requires the correct information or documentation to be submitted by the recipient and the recipient fails to do so within a reasonable time as we may determine, the shipment may be considered undeliverable. If the recipient fails to supply the required information or documentation, and local law allows the sender to provide the same, we may attempt to notify the sender. If the sender also fails to provide the information or documentation within a reasonable time as we may determine, the shipment will be considered undeliverable. We assume no responsibility for our inability to complete a delivery due to incorrect or missing documentation, whether or not we attempt to notify the recipient or sender.
    • D. Shipments requiring documentation in addition to the SFL Worldwide LLC Air Waybill, the delivery (e.g., a Commercial Invoice) may require additional transit time. Proper completion of necessary documentation, with complete and accurate shipment information, including the appropriate Harmonized Tariff Schedule Code, is the shipper's responsibility.
    • E. Shipments that contain goods or products that are regulated by multiple government agencies within the destination country (such as the Department of Agriculture, the Food and Drug Administration, the Fish and Wildlife Service and the Federal Communications Commission in the U.S. and comparable agencies in the destination country) may require additional time for clearance.
    • F. The sender is responsible for making sure goods shipped internationally are acceptable for entry into the destination country. All charges for shipment to and return from countries where entry is not permitted are the sender's responsibility.
    • G. We assume no responsibility for shipments abandoned in customs, and such shipments may be considered undeliverable.
    • H. SFL Worldwide LLC does not accept any wildlife, marine shipments and agricultural shipments.
    • I. For shipments that must be cleared through customs by the recipient, SFL Worldwide LLC and affiliated carrier agents can deliver the customs paperwork to the recipient, and delivery of paperwork constitutes timely delivery.
  19. Delayed Shipments: We will make every effort to deliver your shipment according to our regular delivery schedules. However, SFL Worldwide LLC is not liable for any delays caused by inclement weather, airlines, customs, traffic, political agendas, national holidays, state holidays, and religious holidays. Delays can also occur due to customer not available at destination to receive the parcel. Customer will be responsible for any demurrage/storage fees incurred if shipment is held for a period of time at shipping warehouse until recipient can be contacted for delivery arrangements.
  20. SFL Worldwide, LLC is not liable for shipments lost, mis-delivered, damage due to circumstances beyond our control. This include but not limited to:
    • a. Weather – storms, flood
    • b. Earthquake
    • c. Political Riots
    • d. Strike
    • e. “Force Majeure” such as war, plane crash or embargo
    • f. Any defect or characteristics to do with the nature of shipment, even if known to us when we accept it.
    • g. Any action or omission by anyone outside SFL Worldwide. For example, the sender of the shipment, the receiver, an interested third party, customs or government officials, the postal service, another carrier or a third party who we contact to deliver to destinations that we do not directly serve.
    • h. We are also not liable for electrical or magnetic damage to, or erasure of, electronic or photographic images or recordings
  21. Consequential damages: We are not liable for the following, whether they arise in contractor any other form of civil action, including negligence, and even if they are our fault:
    • a. Consequential or special damages or loss
    • b. Other indirect loss
    • c. Breach of other contracts
  22. Consequential damages or loss include, but not limited to: Income, Profit, Interest, Markets, use of contents.
    • a. Extent of our liability: Our liability for lost or damaged shipment is limited to the lowest of these 3 amounts:
    • b. US $10 (or equivalent currency) or
    • c. The actual amount of the loss or damaged or actual value of the documents or parcel. This does not include any commercial utility or special value to the shipper or any other person
  23. What “actual value” means: The lowest of the following amounts, determined as the time and place we accepted the shipment:
    • a. Documents (meaning any shipment without commercial value)
    • b. The cost of replacing, reconstructing or reconstituting the documents
    • c. Parcels (meaning any shipment with commercial value)
    • d. The cost of repairing or replacing the parcel, or
    • e. The resale of fair market value of the parcel
    • f. The actual value of a parcel cannot be more than original cost to you plus 10%

These SFL Worldwide LLC Terms and Conditions, contained in the SFL Worldwide LLC Terms & Conditions, supersede all previous terms and conditions, amendments, supplements, and other prior statements concerning the rates and conditions of SFL Worldwide LLC service to which these terms and conditions apply.

The SFL Worldwide LLC Terms & Conditions consists of the Our Services information at SFL Worldwide.com (U.S. and U.S. export); U.S., U.S. export, U.S. import and U.S. retail rates; these SFL Worldwide LLC Terms and Conditions; and the SFL Worldwide LLC Ground Tariff. The information in the Our Services section of the SFL Worldwide LLC Terms & Conditions is not part of the contract of carriage. SFL Worldwide LLC reserves the right to unilaterally modify, amend, change or supplement the SFL Worldwide LLC Terms & Conditions, including, but not limited to, the rates, services, features of service, and these terms and conditions, without notice. Only an officer in the Legal Department of SFL Worldwide LLC or successor positions may authorize a supplement to, or modification, change or amendment of, the SFL Worldwide LLC Terms & Conditions. No other agent or employee of SFL Worldwide LLC, its affiliates or subsidiaries, nor any other person or party, is authorized to do so. This restriction in modification does not apply to a modification applicable to a single customer and included in a SFL Worldwide LLC Sales or SFL Worldwide LLC Customer agreement. To the extent a conflict exists between a SFL Worldwide LLC Sales or SFL Worldwide LLC Customer agreement and these SFL Worldwide LLC Terms and Conditions, the SFL Worldwide LLC Sales or SFL Worldwide LLC Customer agreement controls.

Any failure to enforce or apply a term, condition, or provision of the SFL Worldwide LLC Terms & Conditions shall not constitute a waiver of that term, condition or provision or otherwise impair our right to enforce or apply such a term, condition or provision in the future.

International Shipments (U.S. Edition)

If there is a conflict between these terms and conditions and the terms and conditions on any SFL Worldwide LLC air waybill, shipping label or other transit documentation, the terms and conditions in the SFL Worldwide LLC Terms & Conditions, as amended, modified, changed or supplemented, will control to the extent they are not in conflict with the rules relating to liability for international carriage established by the Warsaw Convention, as amended, or Montreal Convention, other applicable treaties or any applicable tariff.

Rates and service quotations by our employees and agents are based upon information you provide, but final rates and service may vary based upon the shipment actually tendered and the application of these terms and conditions. Rates quoted will vary depending on whether (1) the shipper is a SFL Worldwide LLC account holder and (2) the shipper has discounts applied to his or her account.

  • Shippers will be quoted SFL Worldwide LLC Standard List Rates if they have a valid SFL Worldwide LLC account, do not have discounts applied to their account and if they charge their shipping to their account.
  • Shippers will be quoted Account-Specific Rates if they have a valid SFL Worldwide LLC account, have discounts applied to their account and if they charge their shipping to their account.

Any conflict or inconsistency between the SFL Worldwide LLC Terms & Conditions and other written or oral statements concerning the rates, features of service, and terms and conditions applicable to SFL Worldwide LLC international services from the U.S. to international locations and many terms regarding importation and inbound clearance of shipments into the U.S. will be controlled by the SFL Worldwide LLC Terms & Conditions, as modified, amended or supplemented.

For the most current information regarding areas served and delivery commitments, contact Customer Service at 1.877.741.3134

  1. What Shipment means: A shipment means all documents and or parcels that travel under one airway bill, not just any single document or envelope included in a shipment. The sender certifies that the shipment details are complete and accurate, and that shipment is properly marked, addressed and packed to ensure safe transportation, with ordinary care in handling. Customer agrees that all shipments will be transported via air courier and or cargo mode and may experience mode changes during transit by carrier without any prior notice. Shipment is within the carrier’s jurisdiction up until carrier delivers to final destination address.
  2. ALL shipments are tendered to SFL Worldwide LLC via our online schedule shipment system by which SFL Worldwide tracks and monitors each shipment. It is responsibility of the customer to make informed and educated decisions related to shipment. SFL Worldwide LLC will not be held responsible for customers filing complaint(s) against mis-quotations, mis-communications, incorrect information received by customer.
  3. Shipment charges will be based on dimensional or actual weights, whichever is higher. Dimensional-weight pricing is applicable on a per-shipment basis to all shipments in customer packaging. SFL Worldwide LLC packaging may also be subject to dimensional-weight pricing. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed. Customers who fail to apply the dimensional-weight calculation to a package may be assessed dimensional-weight charges by SFL Worldwide LLC. Packing, Overweight and Oversize charges is being charged on Actuals.
  4. ALL Shipments will be tendered to SFL Worldwide, LLC in a box/carton made of cardboard or any form of valid container that can be sealed tightly to avoid damage or leakage. Plastic bags, paper bags, torn suitcases are not acceptable forms of container used for shipping.
  5. Shipments sent via FedEx or DHL carriers will be brokered by them at the destination country. SFL Worldwide is not responsible for any fees, duties, storage & handling at destination country.
  6. SFL Worldwide, LLC is not responsible for notifying sender of any additional documentation required at time of shipment other than the shipping label and an invoice as per standard requirement for shipping.
  7. The shipping carrier (FedEx, DHL) are responsible for notifying customers on rules and regulations to be followed at destination country upon shipment arrival at destination country required for any clearance procedures.
  8. Shipments tendered to SFL Worldwide LLC going to destination country, India, via SFL Worldwide LLC carrier will be brokered for clearance by agents affiliated with SFL Worldwide LLC. Sender or Recipient is ultimately responsible for any duties and taxes levied for shipment in India.
  9. SFL Worldwide LLC is not responsible for any delays caused in transporting shipment(s) locally within destination country.
  10. SFL Worldwide LLC will not accept shipments considered prohibited and or hazardous as per United States Department of Transportation (USDOT), International Air Transport Association (IATA), United States Transportation Security Administration (TSA) or the International Civil Aviation Organization (ICAO).
  11. Documentationa Proper & complete documentation by the parties is compulsorily required along with accurate details of the SHIPPER /RECEIVER’s name addresses telephone numbers email ids and forms, permits, way bills invoices, STN(Stock Transfer Note) etc. as per the statutory requirements.b) SFL Worldwide shall not be made responsible/ liable in case of any deficiency in the documents/statutory requirements and no claim of grievance of nay nature shall be entertained if the same is arising out of the reasons mentioned herein above.c) Parties hereby undertake to make good the loss to SFL Worldwide in case their shipment (s) cause damage to other shipments loaded in the Vehicle due to inherent nature and which is wrongly declared by the parties OR in case of seizure by any Government authority due to improper and incomplete documentation as a result other shipment(s) also get delayed resulting in a loss to SFL Worldwide.
  12. Transit Time: Please be advised that transit time varies based on the carrier. Delivery times vary by carrier and are not always guaranteed 100% of the time. The transit times are given assuming there aren’t any delays that are unforeseen unless otherwise stated. SFL Worldwide, LLC will not held liable for any delays caused during transit of shipment which can affect final delivery of shipment at destination country.
  13. LIEN: SFL Worldwide shall have a right to general lien over all the shipment of parties towards any dues payable to SFL Worldwide.
  14. Liabilities Not Assumed: SFL WORLDWIDE LLC WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE DECLARED VALUE OR US$100 OR THE AMOUNT SET BY THE MONTREAL OR WARSAW CONVENTIONS (AS AMENDED), WHICHEVER IS GREATER, FOR CARRIAGE OF A SHIPMENT ARISING FROM TRANSPORTATION SUBJECT TO THE TERMS AND CONDITIONS CONTAINED IN THE SFL WORLDWIDE LLC TERMS & CONDITIONS, WHETHER OR NOT SFL WORLDWIDE LLC KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED.
    In no event shall SFL Worldwide LLC, including, without limitation, agents, contractors, employees and affiliates, be liable for any special, incidental or consequential damages, including, without limitation, loss of profits or income, whether or not SFL Worldwide LLC had knowledge that such damages might be incurred.
    If we inadvertently accept a shipment with a destination city or cities that we do not serve in a country to which SFL Worldwide LLC international services are provided, we may attempt to complete the delivery. However, we will not be liable and we will not provide any proof of delivery. The delivery commitment listed for such country will not apply, and the applicable rate will be the highest for that country plus the maximum extended service area surcharge. In these cases, the money-back guarantee applies only to the portion of the transportation provided directly by us.
    We will not be liable or responsible for loss, damage or delay caused by events we cannot control.
    We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, mis-delivery, non-delivery, misinformation or any failure to provide information, except such as may result from our sole negligence. We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, non-delivery, misinformation or failure to provide information caused by or resulting in whole or in part from:
    • a) The act, default or omission of any person or entity, other than SFL Worldwide LLC, including those of any local, state or federal government agencies.
    • b) The nature of the shipment, including any defect, characteristic or inherent vice of the shipment.
    • c) Your violation of any of the terms and conditions contained in the SFL Worldwide LLC Terms and Conditions, as amended or supplemented, or on an air waybill, standard conditions of carriage, tariff or other terms and conditions applicable to your shipment, including, but not limited to, the improper or insufficient packing, securing, marking and addressing of shipments, or use of an account number not in good credit standing, or failure to give notices in the manner and time prescribed.
    • d) Perils of the air, public enemies, criminal acts of any person(s) or entities including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, local, national or international weather conditions (as determined solely by us), local, national or international disruptions in air or ground transportation networks (as determined solely by us), strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), labor disruptions or shortages caused by pandemic conditions or other public health event or circumstances, natural disasters (earthquakes, floods and hurricanes are examples of natural disasters), conditions that present a danger to our personnel, and disruption or failure of communication and information systems (including, but not limited to, our systems).
    • e) Our compliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the shipper or recipient.
    • f) Damage or loss of articles packaged and sealed by the sender or by person(s) acting at the sender's direction, provided the seal is unbroken at the time of delivery, the package retains its basic integrity, and the recipient accepts the shipment without noting the damage on the delivery record.
    • g) Our inability or failure to complete a delivery, or a delay to any delivery, due to acts or omissions of customs or other regulatory agencies.
    • h) Delays in delivery caused by adherence to SFL Worldwide LLC policies regarding the payment of duties and taxes or other charges.
    • i) Our inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.
    • j) Erasure of data from or the loss or irretrievability of data stored on magnetic tapes, files or other storage media, or erasure or damage of photographic images or soundtracks from exposed film.
    • k) The loss of any personal or financial information including, but not limited to, social security numbers, dates of birth, driver's license numbers, credit card numbers and financial account information.
    • l) Our failure to honor package-orientation graphics (e.g., 'up' arrows, 'this end up' markings), 'fragile' labels or other special directions concerning packages.
    • m) Your failure to ship goods in packaging approved by us prior to shipment where such prior approval is recommended or required.
    • n) The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes, light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for specimens and glass containers such as those used in laboratory test environments.
    • o) Our failure to notify you of any delay, loss or damage in connection with your shipment or any inaccuracy in such notice.
    • p) Shipments released without obtaining a signature if a signature release is on file.
    • q) Our failure or inability to attempt to contact the sender or recipient concerning an incomplete or inaccurate address; incorrect, incomplete, inaccurate or missing documentation; payment of duties and taxes necessary to release a shipment; or an incomplete or incorrect customs broker's address.
    • r) The failure to properly designate a delivery address as a Residential Delivery or Commercial Delivery, including delivery addresses that were processed through any address verification function or program.
    • s) Any package where SFL Worldwide LLC records do not reflect that the package was tendered to SFL Worldwide LLC by the shipper.
    • t) The shipper's failure to delete all shipments entered into a SFL Worldwide LLC self-invoicing system, Internet shipping device or any other electronic shipping method used to ship a package, when the shipment is not tendered to SFL Worldwide LLC. If you fail to do so and seek a refund, credit or invoice adjustment, you must comply with the notice provisions in Invoice Adjustments/Overcharges in the Billing section. SFL Worldwide LLC is not liable for any refund, credit or adjustment unless you comply with those notice provisions.
    • u) Your use of an incomplete, inaccurate, or invalid SFL Worldwide LLC account number or your failure to provide a valid SFL Worldwide LLC account number in good credit standing in the billing instructions on shipping documentation.
    • v) Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items when not enclosed in outer packaging, or other general shipping containers caused by adhesive labels, soiling or marking incidental to transportation.
    • w) The shipment of perishables or commodities that could be damaged by exposure to heat or cold, including, but not limited to, the shipment of any alcoholic beverages, plants and plant materials, tobacco products, ostrich or emu eggs, or live aquaculture.
    • x) The shipper's failure to provide accurate delivery address information.
    • y) Damage to computers, or any components thereof, or any electronic equipment when shipped in any packaging other than:
    •      a. The manufacturer's original packaging, which is undamaged and has retained a good, rigid condition.
    •      b. Packaging that is in accordance with the SFL Worldwide LLC packaging guidelines available online at SFL Worldwide LLC.com/packaging.
    •      c. SFL Worldwide LLC laptop packaging, for shipments of laptop computers.
    •      d. SFL Worldwide LLC small electronic device packaging, for shipments of cell phones, handheld computers, MP3 players and similar items.
    • z) Any shipment containing a prohibited item. (See the Prohibited Items section.)
    •      a. Our provision of packaging, advice, assistance or guidance on the appropriate packaging of shipments does not constitute acceptance of liability by SFL Worldwide LLC unless such advice, assistance or guidance has been approved in writing by SFL Worldwide LLC Packaging Design and Development and the writing expressly accepts liability in the event of a damaged shipment.
    •      b. Failing to meet our delivery commitment for any shipments with an incomplete or incorrect address. (See the Undeliverable Shipments section.)
    •      c. Damages indicated by any shockwatch, tiltmeter or temperature instruments.
    •      d. Loss or damage to alcohol shipments unless an approved packaging type is used or SFL Worldwide LLC Packaging Design and Development has preapproved your packaging prior to shipment. See the Alcoholic Beverages section for further information.
    •      e. Dangerous goods shipments that the shipper did not properly declare, including proper documentation, markings, labels and packaging. SFL Worldwide LLC will not pay a claim on undeclared or hidden dangerous goods and the SFL Worldwide LLC Money-Back Guarantee does not apply.
    •      f. SFL Worldwide LLC will not be liable for the failure to provide any services or service options where our records do not reflect that the services or service options were selected by the shipper.
  15. Responsibility of Payments: Sender is responsible for all transportation charges and will be billed using a valid credit card via our online billing system. Unless otherwise notified the recipient will be responsible for all charges associated with clearance such as duties and taxes at destination country. SFL Worldwide is not responsible for any fees associated with storage/handling, duties &taxes, customs assessment, governmental penalties and fines, taxes, and legal costs, related to the shipment. Customer (Sender or Recipient) will be responsible for any costs incurred in returning shipment to origin and or storing the shipment at our warehouse at destination country.
    • a. All charges will be made with a valid credit card (Visa, Master, Discover)
    • b. Shipment charges will be processed once shipment is tendered to SFL Worldwide, LLC and 7 business days after shipment is delivered at destination country.
    • c. Second transaction charge to customer is based on weights and dimension differences at time of invoice by carrier (FedEx, DHL)
    • d. All customers will have access to shipment invoices via the online account on SFL Worldwide LLC’s website www.sflworldwide.com
    • e. All declined, rejected and invalid credit cards will incur a $5 processing fee.
    • f. If payment is not paid in full within 7 business days of service then accounts will be forwarded to a third party collection agency and or legal action will be pursued with costs associated with legal fees and attorney fees incurred by customer.
  16. Claims:
    • A. We must receive notice of a claim due to damage (visible or concealed), delay (including spoilage claims) or shortage within 21 calendar days after delivery of the shipment. We must receive notice of all other claims, including, but not limited to, claims for nondelivery or misdelivery, within 30 days after the package was tendered to SFL Worldwide LLC for shipment.
    • B. Notice of claims for which you are seeking more than US$100 must be in writing. All claims must be made within the time limits set forth above.
    • C. Your notice of claim must include complete shipper and recipient information, as well as the SFL Worldwide LLC tracking number, date of shipment, number of pieces, and shipment weight. Failure to provide us with notice in the manner and within the time limits set forth in paragraphs (A) through (B) will result in denial of your claim, and we will have no liability or obligation to pay your claim. The filing of a lawsuit does not constitute compliance with these notice provisions.
    • D. Written documentation supporting the amount of your claim must be delivered to us within 30 days after the package was tendered to SFL Worldwide LLC for shipment. Such documentation may include original purchase invoices, estimates or invoices for repair, expense statements, appraisals, final confirmation screen if online order with proof of purchase, or other records. These documents must be verifiable to our satisfaction.
    • E. We are not obligated to act on any claim until all transportation charges have been paid. The claim amount may not be deducted from these charges or from any outstanding balance owed to us.
    • F. SFL Worldwide LLC reserves the right to inspect a damaged shipment on the recipient's premises as well as the right to retrieve the damaged package for inspection at a SFL Worldwide LLC facility. The terms and conditions applicable to the original shipment (including any declared value) will govern the disposition of all claims in connection with the shipment, including any claim relative to the retrieval, inspection or return of the package. All of the original shipping cartons, packing and contents must be made available for our inspection and retained until the claim is concluded.
    • G. Except in the case of concealed damage, receipt of the shipment by the recipient without written notice of damage on the air waybill is prima facie evidence that the shipment was delivered in good condition.
    • H. We do not accept claims from customers whose packages were sent through a package consolidator.
    • I. Only one claim can be filed in connection with a shipment. Acceptance of payment of a claim shall extinguish any right to recover in connection with that shipment.
    • J. When we resolve a claim by paying full value for a shipment, we reserve the right to pick up the package for salvage, and all rights, title to, and interest in the package shall vest with us.
    • K. All claims must be filed online at www.SFLWorldwide.com
    • L. The normal claim processing times varies case by case basis. Customer(s) will be contacted once claim has been approved or rejected. If approved, a check will be sent to customer via mail/courier.
  17. Right to inspect: We reserve the right to inspect your shipment to ensure proper packing and check for any prohibited items. Any item that violates the prohibited items list will be removed and returned to sender at time of inspection. Customer will be responsible for charges that might be incurred in returning item. Your shipment may also be inspected upon arrival at destination country and by Customs officials.
  18. Customs Clearance: All shipments that cross international borders must be cleared through customs and you may also be required to provide additional information to obtain clearance from other regulatory agencies in the destination country prior to delivery to the recipient.
    • A. Except as provided under the SFL Worldwide LLC and or affiliate agents will submit shipments to customs and other regulatory agencies for clearance. Duties and taxes or fees that may be assessed by any regulatory agency may be advanced on behalf of the sender and recipient provided appropriate credit arrangements have been made in advance. SFL Worldwide LLC and or affiliate agents may charge an ancillary clearance service fee, where applicable, on international shipments for clearance processing, for services requested by the shipper, recipient or importer of record, or to recover the costs passed to SFL Worldwide LLC by the regulatory agency for regulatory filing. The types and amounts of fees vary by country.
    • B. In some instances, at our option, we accept instructions from recipients to use a designated customs broker other than SFL Worldwide LLC (or the broker selected by carrier or affiliate agents) or the broker designated by the shipper. In any event, SFL Worldwide LLC(or the broker selected by carrier and or affiliate agents) reserves the right to clear the shipment if the broker cannot be determined or will not perform clearance or if complete broker information is not provided (including name, address, phone number and postal code).
    • C. When shipments are held by customs or other agencies due to incorrect or missing documentation, we may attempt first to notify the recipient. If local law requires the correct information or documentation to be submitted by the recipient and the recipient fails to do so within a reasonable time as we may determine, the shipment may be considered undeliverable. If the recipient fails to supply the required information or documentation, and local law allows the sender to provide the same, we may attempt to notify the sender. If the sender also fails to provide the information or documentation within a reasonable time as we may determine, the shipment will be considered undeliverable. We assume no responsibility for our inability to complete a delivery due to incorrect or missing documentation, whether or not we attempt to notify the recipient or sender.
    • D. Shipments requiring documentation in addition to the SFL Worldwide LLC Air Waybill, the delivery (e.g., a Commercial Invoice) may require additional transit time. Proper completion of necessary documentation, with complete and accurate shipment information, including the appropriate Harmonized Tariff Schedule Code, is the shipper's responsibility.
    • E. Shipments that contain goods or products that are regulated by multiple government agencies within the destination country (such as the Department of Agriculture, the Food and Drug Administration, the Fish and Wildlife Service and the Federal Communications Commission in the U.S. and comparable agencies in the destination country) may require additional time for clearance.
    • F. The sender is responsible for making sure goods shipped internationally are acceptable for entry into the destination country. All charges for shipment to and return from countries where entry is not permitted are the sender's responsibility.
    • G. We assume no responsibility for shipments abandoned in customs, and such shipments may be considered undeliverable.
    • H. SFL Worldwide LLC does not accept any wildlife, marine shipments and agricultural shipments
    • I. For shipments that must be cleared through customs by the recipient, SFL Worldwide LLC and affiliated carrier agents can deliver the customs paperwork to the recipient, and delivery of paperwork constitutes timely delivery.
  19. Delayed Shipments: We will make every effort to deliver your shipment according to our regular delivery schedules. However, SFL Worldwide LLC is not liable for any delays caused by inclement weather, airlines, customs, traffic, political agendas, national holidays, state holidays, and religious holidays. Delays can also occur due to customer not available at destination to receive the parcel. Customer will be responsible for any demurrage/storage fees incurred if shipment is held for a period of time at shipping warehouse until recipient can be contacted for delivery arrangements.
  20. SFL Worldwide, LLC is not liable for shipments lost, mis-delivered, damage due to circumstances beyond our control. This include but not limited to:
    • a. Weather – storms, flood
    • b. Earthquake
    • c. Political Riots
    • d. Strike
    • e. “Force Majeure” such as war, plane crash or embargo
    • f. Any defect or characteristics to do with the nature of shipment, even if known to us when we accept it.
    • g. Any action or omission by anyone outside SFL Worldwide. For example, the sender of the shipment, the receiver, an interested third party, customs or government officials, the postal service, another carrier or a third party who we contact to deliver to destinations that we do not directly serve.
    • h. We are also not liable for electrical or magnetic damage to, or erasure of, electronic or photographic images or recordings
  21. Consequential damages: We are not liable for the following, whether they arise in contractor any other form of civil action, including negligence, and even if they are our fault:
    • a. Consequential or special damages or loss
    • b. Other indirect loss
    • c. Breach of other contracts
  22. Consequential damages or loss include, but not limited to: Income, Profit, Interest, Markets, use of contents.
    • a. Extent of our liability: Our liability for lost or damaged shipment is limited to the lowest of these 3 amounts:
    • b. US $10 (or equivalent currency) or
    • c. The actual amount of the loss or damaged or actual value of the documents or parcel. This does not include any commercial utility or special value to the shipper or any other person
  23. What “actual value” means: The lowest of the following amounts, determined as the time and place we accepted the shipment:
    • a. Documents (meaning any shipment without commercial value)
    • b. The cost of replacing, reconstructing or reconstituting the documents
    • c. Parcels (meaning any shipment with commercial value)
    • d. The cost of repairing or replacing the parcel, or
    • e. The resale of fair market value of the parcel
    • f. The actual value of a parcel cannot be more than original cost to you plus 10%

Service Includes: Door pickup for 30+ CFT. Lift gate truck charges. Trucking or warehousing. Basic export import custom clearance. Ocean freight from warehouse to destination port. Port to port transportation charges. Preparation of overseas shipping documents. Indian custom filling and documentation. De-stuffing charges. Opening and repacking during custom inspections. Single strapping on each box after customs examination and loading. Concur charges. Free storage for one month in India. Unloading up to 2nd floor or above with elevator access. Delivery to residence. Unpacking and removal of packing debris on same day.

  1. What Shipment means: A shipment means all documents and or parcels that travel under one airway bill, not just any single document or envelope included in a shipment. You certify that the shipment details are complete and accurate, and that shipment is properly marked, addressed and packed to ensure safe transportation, with ordinary care in handling. You agree that all shipments may be carried by any means, including air, road or any other carrier unless you give us specific instructions to the contrary.
  2. International Shipment: You appoint SFL Worldwide as your agent to conduct customs entry and clearance and certify us as your consignee solely for purpose of designating us as your customs broker to perform customs entry and clearance.
  3. Shipment we do not accept: We do not accept as a shipment anything that is considered a restricted article or hazardous material considered by the United States Department of Transportation (USDOT), International Air Transport Association (IATA), or the International Civil Aviation Organization (ICAO).
  4. Responsibility of Payments: Even if you give us different payment instructions, you will always be primarily responsible for all charges, and all duties , customs assessment, governmental penalties and fines, taxes and our attorney fees and legal costs, related to this shipment. You also will be responsible for any costs we may incur in returning your shipment to you or warehousing it pending disposition.
  5. Claims: If you wish to submit a claim for lost (includes misdelivered) or damaged shipment, the shipper must:
    • Submit the claim in writing
    • Your claim must be received within 30 days from the date that we accept your shipment
    • We will not review a claim until shipping and any other related charges owed have paid to us.
  6. Right to inspect: We reserve the right to inspect your shipment to ensure proper packing, check for any prohibited. Your shipment may also be inspected upon arrival in India by Customs officers.
  7. Delayed Shipments: We will make every effort to deliver your shipment according to our regular delivery schedules. However, SFL Worldwide is not liable for any delays caused by inclement weather, airlines, customs, traffic, political agendas, national holidays, state holidays, and religious holidays. Lastly, delays can also occur due to customer not available at destination to receive the parcel.
  8. Circumstances beyond our control: We are not liable if shipment is lost (includes misdelivered) or damaged because of circumstances beyond our control. These circumstances include but not limited to:
    • Weather – storms, flood
    • Earthquake
    • Political Riots
    • Strike
    • “Force Majeure” such as war, plane crash or embargo
    • Any defect or characteristics to do with the nature of shipment, even if known to us when we accept it.
    • Any action or omission by anyone outside SFL Worldwide. For example, the sender of the shipment, the receiver, an interested third party, customs or government officials, the postal service, another carrier or a third party who we contact to deliver to destinations that we do not directly serve.
    • We are also not liable for electrical or magnetic damage to, or erasure of, electronic or photographic images or recordings
  9. Consequential damages: We are not liable for the following, whether they arise in contractor any other form of civil action, including negligence, and even if they are our fault:
    • Consequential or special damages or loss
    • Other indirect loss
    • Breach of other contracts
  10. Consequential damages or loss include, but not limited to: Income, Profit, Interest, Markets, use of contents.
    Extent of our liability: Our liability for lost or damaged shipment is limited to the lowest of these 3 amounts:
    • US $10 (or equivalent currency) or
    • The actual amount of the loss or damaged or actual value of the documents or parcel. This does not include any commercial utility or special value to the shipper or any other person.
  11. What “actual value” means: The lowest of the following amounts, determined as the time and place we accepted the shipment:
    Documents (meaning any shipment without commercial value)
    • The cost of replacing, reconstructing or reconstituting the documents.
    • Parcels (meaning any shipment with commercial value)
    • The cost of repairing or replacing the parcel, or
    • The resale of fair market value of the parcel
    • The actual value of a parcel cannot be more than original cost to you plus 10%

Service Includes: Door pickup for 30+ CFT. Lift gate truck charges. Trucking or warehousing. Basic export import custom clearance. Ocean freight from warehouse to destination port. Port to port transportation charges. Preparation of overseas shipping documents. Indian custom filling and documentation. De-stuffing charges. Opening and repacking during custom inspections. Single strapping on each box after customs examination and loading. Concur charges. Free storage for one month in India. Unloading up to 2nd floor or above with elevator access. Delivery to residence. Unpacking and removal of packing debris on same day.

Service and Charges Excludes: Packing Charges, Overweight and Oversize charges, Abnormal access and or Parking permits, Stairs carry or long carry charges, Custom Duties, Taxes, Octroi and Union Charges, Demurrage and detention charges, Delivery Order Charges, Port charges, Port conjunction charges, Split pickup and delivery charges, Crating, Piano & Pool table handing charges, Storage at origin and storage at destination Charges.

Delivery Time: Average delivery time is between 60-90 days. Delivery of your shipment depends on various criteria such as from the time consolidation starts till the time container is loaded and docks in India. Once in India container will be unloaded, custom cleared and delivered via ground service to final destination. Shipment can get delayed due to unforeseen circumstances beyond our control. 60-90 is just an estimate we provide for normal scheduled shipment and delivery.SFL Worldwide does not guarantee any delivery time.

Custom Duties: Custom Duties will be charged at destination at actual. Any quote provided at origin should be considered as estimate and not actual custom duties. Custom duties depend on make, model, age, value, (Transfer of Residence) TR eligibility etc. Custom duties are levied based on the value ascertained by the customs officer at port. Customers will be notified via email or by phone to clear customs. Upon payment of customs shipment will be released from warehouse for delivery at final destination.

Custom Clearance Process: SFL Worldwide will make arrangements on your behalf at port to clear customs for your items/packages. However, in order for us to clear customs on your behalf the following documentation is compulsory. If these documents are not provided a week prior to container docking at port you might be subject to paying fines, duties or any other charges as levied by the customs officer. Documents required are: Passport (US or Indian. If US, then please make sure you provide a copy of your OCI or PIO card), Packing list with commercial value. Please contact our staff to understand any additional documentation required.

House Hold Goods Certificate: I certify that none of the items outlined below have been Included for shipment.
   1. Highly flammable Materials such as Gasoline, Butane, Propane, Camp Stove Fuel, or Charcoal Lighter
   2. Aerosol Containers, including Hair Spray, Cooking Spray, Cleaning Fluids, Insecticides, Or Air Fresheners.
   3. Corrosives or Solvents, such as Paint Thinner, Ammonia, or Bleach
   4. Toxins such as Rat Poison, Herbicides, or Pesticides
Additionally any of the following items need to be certified as being properly prepared for Shipment:    1. Internal combustion engines must have the fuel drained. be run to a small, and then have the battery cables disconnected and the battery leads secured, This includes lawn and Garden equipments and generators as well as all motor vehicles.
   2. SCUBA and other compressed gas cylinders must be professionally purged.
   3. Outdoor items must be cleaned so as to be free from soil, vegetable matter, and insect Pests
   4. Any solid wood ( not plywood or pressboard) must bear a heat treatment mark or be Certified as having been treated with an approved ISPM compliant fumigant.

Documentation required: : Please find below list of documentation required at origin and destination, if below documentations is not provided on time it may result in delay in shipment and other fines and penalty levied by various parties involved.

At origin (after booking confirmation)
   - Scanned copy of passport photo page only.
   - Copy of Visa/OCI/PIO card (foreign Passport)
   - Copy of EIN number / Authorization to us to apply for and obtain EIN on your behalf (foreign Passport)
   - Signature on export form provided by us
   - Insurance application and valuation form

At destination (During clearance process)
   - Original Passport
   - OCI/PIO card (foreign Passport)
   - Signature on customs form provided by us or our agent(s).

Our Liability: SFL Worldwide is only liable for loss or damage to any package that is expressly stated in the household goods descriptive inventory and as may occur while your shipment is in our physical possession. Our Maximum liability for such loss or damage is limited to any amount not exceeding $0.60 per pound per package. We are not liable for loss or damage that may occur after the shipment leaves our physical possession. Any optional extended protection plan for your household goods, personal effects and automobile moving by land, sea and/or air is available subject to your application, acceptance, payment, of premiums and compliance with the terms and condition of our 3rd party insurance underwriter at least 4 days prior to pickup of your shipment. SFL Worldwide, LLC does recommend that you purchase extended protection for your shipment. It is customer’s responsibility to select appropriate insurance plan required for shipment. Insurance explained below:

  • Movers Insurance: Only liability for loss or damage to your goods or shipment is limited to a maximum of $0.60 per lbs per package while the goods are in our physical possession. If the loss or damage occurs after the goods leave our possession, we will not liable for any loss or damage.

    Insurance Details: SFL Worldwide offers 3rd party services for all shipping insurance needs. Please make sure you review terms and conditions prior to selecting your insurance options. SFL Worldwide will facilitate the insurance activation process and help submit paperwork if a claim is submitted. We require customers to inspect goods when delivered and make note of any damages on the delivery slip to smoothly initiate insurance process. For any reason if your insurance claim is denied by the insurance company and if the packages where lost or damaged when it was in our physical possession, SFL Worldwide will compensate you as per our liability stated above which is sixty cents per pound per package.

    Terms & conditions:All services proposed will be undertaken subject to our terms and condition which are incorporated herein by reference and available upon request. The scope of service to be performed by SFL Worldwide, and its agent is limited to the execution of only those services expressly stated in this document.

    Cancellation of Shipment: SFL Worldwide LLc reserves rights to cancel any shipment at any given point of time before pickup of shipment or after pickup is done without any prior notice under any circumstances beyond our control. SFL Worldwide LLc will be not liable for any monetary or non-monetary loss to the sender or recipient of the shipment.

    Your rights and responsibility: :

  • All charges including premiums for an extended protection plan if elected are due upon receipt of invoice after pickup and must be paid in full by check, cash or money order.
  • By signing this contract you agree that our household good descriptive inventory is the official document that contains the pickup date, delivery date, quantity and description of your packages shipped and received.
  • You agree to denote damages to items during packing or loading at origin in our household goods descriptive inventory prior to singing and dating at origin.
  • You agree t denote any missing or damaged packages along with your signature upon delivery of your shipment in our household goods descriptive inventory prior to signing and dating at destination.
  • In the event that your shipment is not delivered in whole you agree to submit your claim in wiring to us within 90 days after pickup. We will attempt to locate and deliver your shipment within 2 weeks of receiving your written claim. If we are unable to locate your shipment in two weeks and if you are purchased an extended protection plan or if your claim is denied by the insurance company and if the shipment was lost when in our possession, we will compensate you per our liability stated above which is sixty cents per pound per package.
  • In the event that your shipment is delivered in part or in case of any damages you agree to submit your claim in writing to use within 7 days after delivery. You agree to denote the missing/damaged packages in our household goods descriptive inventory during delivery. Upon receipt of the written claim and if you have purchased All Risk Insurance or if your insurance claim is denied by the insurance company and if the package where lost or damaged when it was in our physical possession, we will compensate you as per our liability stated above which is sixty cents per pound per package.

Client Speaks

Sidhhi Vinayak Ganpati Mandal

"Big Thanks to SFL worldwide for delivering Six feet Eco friendly & very delicate Ganesh Murti (Statue) from India to US via Air shipment. They did fantastic job in Packing, Shipping & helped in unpacking. Staff is very friendly . Excellent work. Nirmal Nathwani, Siddhi Vinayak Ganpati Mandal"

Sidhhi Vinayak Ganpati Mandal
D/FW Ganapati Temple
GCT Client logo

"We have been shipping with SFL Worldwide from last 5 years. We are very impressed with quality of service and prices SFL worldwide has to offer. Thank you SFL worldwide for helping us with our shipping needs."

client_speak Teresa Hunt,
Gas Cleaning Technologies