Shipping is an essential part of any business that delivers products to customers. Whether you are an ecommerce retailer, a manufacturer, or a consumer awaiting a package, you may have come across the term “shipment exception” during the tracking process. This term can be confusing, especially when you’re expecting a smooth and timely delivery.
In this article, we will break down what a shipment exception means, why it happens, how it can affect your delivery, and what you can do to resolve it. We’ll also provide tips to reduce the chances of shipment exceptions in the future.
What Is a Shipment Exception?
A shipment exception occurs when an unexpected event disrupts the normal delivery process of a package. This can temporarily delay the shipment, but it doesn’t necessarily mean that the package will not arrive at its destination. Instead, it indicates that something has happened that requires attention or action before the shipment can proceed.
Key Points to Understand
- A shipment exception is not always a sign of a major problem. In many cases, the delay is temporary, and the issue is quickly resolved.
- Exceptions are typically documented in the tracking updates provided by shipping carriers like UPS, FedEx, DHL, and USPS.
- Shipment exceptions can occur for a variety of reasons, ranging from unavoidable issues like bad weather to preventable ones like incorrect address information.
Common Causes of Shipment Exceptions
Shipment exceptions happen for different reasons. Some are beyond anyone’s control, while others could be avoided with better planning and attention to detail. Below are the most common causes:
Weather Conditions
Extreme weather such as hurricanes, snowstorms, floods, or wildfires can make it impossible for shipping carriers to deliver packages on time. These events, often referred to as “Acts of God,” can disrupt transportation routes and delay shipments.
Incorrect Address Information
If the sender provides an incomplete or incorrect address, the carrier may not be able to locate the recipient. For example, missing apartment numbers or typos in the postal code can cause delays.
Failed Delivery Attempts
In cases where a signature is required for delivery, and no one is available to sign for the package, the carrier may mark it as a shipment exception. Typically, the carrier will leave a notice and attempt delivery again.
Customs Delays
For international shipments, customs clearance can be a bottleneck. Packages may be delayed if there is missing documentation, incorrect tariff codes, or regulatory issues.
Damaged or Missing Labels
If the shipping label is damaged, unscannable, or missing, the carrier may not be able to identify the destination or contents of the package. This results in delays until the issue is resolved.
National or Public Holidays
Packages in transit during national or public holidays may experience delays because carriers may not operate on those days. This can result in backlogs, extending delivery times.
Security and Regulatory Concerns
In some cases, security threats or regulations can hold up shipments. For example, heightened border security or safety protocols may cause temporary delays.
Lost or Misrouted Packages
Occasionally, packages may be sent to the wrong location due to human or system errors. This is rare but can result in significant delays.
How Shipment Exceptions Impact Delivery
Shipment exceptions can cause a variety of challenges for both businesses and customers. Below are the key ways they can impact the delivery process:
Delayed Deliveries
The most obvious effect of a shipment exception is a delay in the delivery timeline. This can lead to frustration for customers, especially if the delivery was time-sensitive.
Increased Customer Inquiries
When customers notice a shipment exception in their tracking information, they may reach out to customer service for updates. This can increase the workload for customer support teams.
Higher Costs for Businesses
If a package is delayed or needs to be re-shipped due to a shipment exception, it can result in additional costs for the sender. This includes expenses for expedited shipping, re-shipping, or even issuing refunds.
Damaged Brand Reputation
Repeated shipment exceptions or poorly handled delays can harm a business’s reputation. Customers may associate the delays with the brand rather than the carrier.
What to Do If You Encounter a Shipment Exception
If you see a shipment exception while tracking your package, there are steps you can take to address the issue:
- Check the Tracking Details: Most carriers provide detailed tracking updates that explain the reason for the exception. Look for additional notes or instructions to understand the situation better.
- Contact the Carrier: Reach out to the shipping carrier’s customer service for more information. Provide your tracking number and any other relevant details to help them locate your package and resolve the issue.
- Verify the Address: If the exception is due to an incorrect or incomplete address, confirm the correct address with the carrier. Some carriers allow you to update the delivery address online or over the phone.
- Arrange for Pickup: In some cases, you may need to pick up the package at a local carrier facility. This is common when failed delivery attempts occur or when the package is held for inspection.
- Stay Patient: While shipment exceptions can be frustrating, many are resolved quickly. Carriers typically prioritize completing deliveries as soon as the issue is resolved.
How to Reduce Shipment Exceptions
While some shipment exceptions are unavoidable, there are steps businesses and customers can take to minimize the likelihood of them happening:
For Businesses
- Verify Addresses Before Shipping: Use address validation tools to ensure that the recipient’s information is complete and accurate.
- Provide Clear Documentation: Ensure that shipping labels, customs forms, and other documentation are complete and legible.
- Use Reliable Packaging: Protect packages from damage by using sturdy boxes and waterproof labels.
- Partner with Multiple Carriers: Diversify your shipping options to avoid over-reliance on a single carrier.
- Invest in Tracking Tools: Offer customers real-time tracking to keep them informed about their package’s status.
For Customers
- Double-Check Your Address: Before placing an order, make sure your address is correct and complete.
- Be Available for Delivery: If a signature is required, ensure someone is available to receive the package.
- Opt for Notifications: Sign up for text or email updates from the carrier to stay informed about your delivery.
Major Carriers and Their Approach to Shipment Exceptions
- FedEx: FedEx provides detailed tracking and customer support for resolving shipment exceptions. Common issues include bad weather and mechanical delays.
- UPS: UPS is known for handling larger and high-value shipments. Shipment exceptions often occur due to incorrect addresses or failed delivery attempts.
- USPS: The United States Postal Service often experiences delays during federal holidays or due to incomplete addresses. Their Informed Delivery® tool helps customers track exceptions.
- DHL: As an international carrier, DHL frequently deals with customs-related shipment exceptions. Their customs compliance services aim to reduce delays.
Final Thoughts
A shipment exception is a temporary delay in the delivery process caused by an unforeseen issue. While it can be frustrating, understanding what it means and why it happens can help you navigate the situation more effectively. Whether you’re a business owner or a customer, taking proactive steps to address shipment exceptions and improve your shipping practices can lead to better outcomes and fewer disruptions.
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FAQs on Shipment Exceptions
Can I prevent shipment exceptions entirely
While you cannot prevent all exceptions, taking precautions like verifying addresses, using weather-resistant labels, and working with reliable carriers can significantly reduce the likelihood of shipment exceptions.
What happens if my package is lost due to a shipment exception?
If a package is lost, you can file a claim with the carrier. Be sure to provide necessary details, including the tracking number and any insurance documentation, to expedite the claims process.
Do shipment exceptions apply only to international shipments?
No, shipment exceptions can occur with both domestic and international shipments. However, international shipments often face additional risks like customs delays and regulatory issues.
How long does it take to resolve a shipment exception?
The resolution time depends on the cause of the exception. Simple issues like address corrections can be resolved quickly, while weather or customs delays may take longer.
Will I be notified if there’s a shipment exception?
Most carriers provide real-time updates via tracking tools or notifications. Signing up for email or text alerts ensures you are promptly informed about any issues with your shipment.
I’m Tammy Waller, a supply chain and logistics specialist with over 10 years of expertise. I’ve been an author and SFL employee for over 10 years.
As an author, I’ve been able to teach others. I love guiding users through supply chain and logistics operations.
I have substantial experience managing logistics operations, supply chain management, transportation, inventory management, and warehousing in shipping-moving and logistic services. I’ve worked on many worldwide logistics and supply chain projects, honing my abilities in negotiating rates, scheduling shipments, and managing vendors.
